FREQUENTLY ASKED QUESTIONS

When can I drop off and pick up my dog(s)?

Office Hours are 7:00am to 10:00am in the morning and 3:00pm to 7:00pm in the afternoon every day of the week. Boarding customers can drop off and pick up their dogs during either morning or afternoon office hours, whatever is more convenient for you. We do encourage morning drop-off's for boarding to give dogs ample time to settle in and play on their first day of boarding!
What happens if my pet is injured or becomes ill?

Our kennel staff is knowledgeable about canine first aid and is equipped to handle minor injuries. In the event of illness or serious injury, we will take your pet to your regular vet if possible or to an emergency care vet for immediate attention. Puppy Manor assures that you will be notified if your dog is taken to the vet for any reason.
How is Puppy Manor different from other boarding kennels?

Puppy Manor is a play based facility, with a focus on play and socialization, all dogs spend the majority of the day in our spacious play yards during their stay! Our facility has an on call manager 24/7 and access to security cameras, so you can rest easy knowing your pup is safe day and night!
What kind of dogs or breeds do you accept for dog daycare and boarding?

We do not breed discriminate at Puppy Manor; however, an open play environment is not suitable for all dogs. Unfortunately we are unable to accept dogs that show aggression towards other dogs or people that cannot be redirected into appropriate playtime behavior.
Do you offer discount for long term boarding?

Yes we do! Check out our pricing page for 10+ day rates, and contact us for extended stay pricing.
What is required for my dog to stay at Puppy Manor?

We encourage all new clients to review the "I'm New" Page to ensure Puppy Manor is a good fit for your dog. The basics: - Minimum of 3 months old (4 months encouraged) - Must be spayed or neutered if 7+ months old - Current on Rabies, Distemper/Parvo, and Bordetella vaccinations (vaccines must be administered by a vet). - Must be social with other dogs and not show aggression towards humans.
Where are you located?

We are conveniently located just under 20 minutes south of Tampa International Airport!
May I leave toys or bedding with my dog?

Our overnight guests are welcome to bring bedding and toys, which can provide familiarity and relief for your dog while away from home. If you choose not to bring bedding, we will be sure to provide bedding at no extra charge!
Do you offer discounted rates for multiple dogs?

We sure do! We understand that having multiple dogs can get pretty expensive and we’d like to help out. Please visit our Pricing page for more information.
What if I need to cancel or change a reservation?

Puppy Manor prides itself on flexibility. We will never charge you for a reservation change or cancellation for a non-holiday visit, and you only pay for actual nights stayed. Thus, if you book a stay until Sunday and come back early for a Saturday pickup, you will not be charged for Saturday night. During holidays, we may take a 50% deposit to hold your reservation. We reserve the right to charge you for 100% of your stay during holidays if you do not cancel at least seven days prior to your drop off date. You will never be charged a fee for cancelling or changing a doggy daycare reservation.